Navigation Menu

Wartsila’s User Group Forums General Phase Sensor Failures

This topic contains 1 reply, has 2 voices, and was last updated by  UMERC 2 weeks, 4 days ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #2016

    Jeremy Saar
    Participant

    We have been having an extreme amount of phase sensor problems. We have had bad sensors that are new out of the package and we have had many fail with only a few hundred run hours. We have made a tech request with Wartsila to investigate the problems with the manufacturer. I know it was brought up at the users group, but I think it got swept under the rug. I have reached out to Sam Straka and he suggested tracking all failures and reporting the failures using Wartsila’s tech request form. The more people that complain, the better our chances are for product improvements and I am also hoping for a few free replacements. We have purchased 20 phase sensors since may of 2018. So far, Wartsila has requested that we start sending them our failed sensors for them to troubleshoot and investigate.

    For any of you dealing with similar issues, please report them to Wartsila.

    Regards,

    Jeremy

    #2029

    UMERC
    Participant

    UMERChas had one (1) primary phase sensor failure.  UMERC is still in warranty and phase sensor failure was submitted to Wartsila as a warranty claim – claim is still open

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Password Reset
Please enter your e-mail address. You will receive a new password via e-mail.